Return & Refund Policy

HammpAura Return and Refund Policy

 

 

1. General Return Policy

 

We at HammpAura take immense pride in the quality and presentation of our premium dry fruits and artisan hampers. We offer a 2-day inspection and quality guarantee. This means you have 2 days after receiving your item to report any quality issues, damage, or incorrect items and request a resolution.

  • Eligibility: To be eligible for a return or exchange, you must contact us immediately within the 2-day window if the item is defective, damaged, or if you received the wrong product.

  • Proof Required: You will need to provide the receipt or proof of purchase and clear photographs documenting the issue.

  • Condition: Eligible items must be unused and, where possible, in their original packaging.

 

2. How to Start a Return or Report an Issue

 

To start a return or report an issue, please contact us with your Order Number and clear photos of the defect.

  • Email: sales@hammpaura.com

  • Phone (Customer Care): or

If your return is accepted, we will provide specific instructions and arrange for pickup or return shipping. Items sent back to us without first requesting a return will not be accepted.

 

3. Damages and Issues

 

Please inspect your order immediately upon reception. If the item is damaged, defective, or if you receive the wrong item, please contact us immediately at sales@hammpaura.com so we can evaluate the issue and make it right through replacement or refund.

 

4. Exceptions / Non-Returnable Items (Hamper Products)

 

Given the nature of our products, certain items are non-returnable:

  • Perishable Goods: We cannot accept returns on perishable goods such as the dry fruits, nuts, chocolates, coffee, or fresh plants included in our hampers, unless they are damaged or defective upon arrival.

  • Custom Products: Returns are not accepted on custom products (such as hampers marked as "Fully Customised") or personalized items, as these are made specifically to your order.

  • Final Sale Items: Unfortunately, we cannot accept returns on sale items or gift cards.

Please contact us if you have questions or concerns about your specific item.

 

5. Exchanges

 

The fastest way to ensure you get the correct item is to contact us to report the defect or damage. Once the issue is verified and accepted, we will ship a replacement item of the same product immediately, or you may choose to make a separate purchase for a new item and receive a refund for the defective product.

 

6. Refunds

 

We will notify you via email once we’ve received and inspected the return (if applicable) and let you know if the refund was approved.

  • If Approved: You’ll be automatically refunded on your original payment method.

  • Processing Time: Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 10 business days have passed since your refund was approved, please contact us.