Terms of Service

HammpAura Comprehensive Terms of Service

 

 

1. Introduction and Acceptance of Terms

 

Welcome to HammpAura, the home of "The Aura of Gifting." This website is operated by HAMMPAURA LIFESTYLE PVT. LTD. ("HammpAura," "we," "us," or "our"). These Terms of Service ("Terms") constitute a legally binding agreement governing your access to and use of the website at www.hammpaura.com and all related services, products, content, and applications (collectively, the "Service").

By accessing, browsing, or placing an order through our Service, you acknowledge that you have read, understood, and agreed to be bound by these Terms, along with our Refund and Return Policy. If you do not agree with any part of these Terms, you must immediately discontinue use of the Service.

 

2. Service Scope and Product Information

 

HammpAura specializes in offering premium, bespoke gift hampers and an extensive range of high-quality, gourmet dry fruits and nuts.

  • Product Description and Representation: We strive for the utmost accuracy in describing our products. However, due to the artisanal nature of our hampers (which may include hand-painted candles, unique fabrics, or customized boxes), minor variations in color, decorative accents, and precise component placement may occur between the photographed image and the final delivered product.

  • Dry Fruit Grades and Weights: All dry fruits are explicitly sold by grade (e.g., Cashew Jumbo , Walnuts Extra Light) and weight. We guarantee the quality and weight indicated on the product page.

  • Pricing Policy: All listed prices are final at the time of purchase but are otherwise subject to change without prior notice.

  • Customization: We offer Fully Customised hampers. Final pricing and specifications for these will be agreed upon via email before order confirmation.

  • Bulk Orders: Special discounted pricing is available for bulk orders, which will be governed by a separate, specific agreement outlining volume, specific customization requests, and delivery timelines.

 

3. Orders, Payment, and Shipping

 

  • Order Acceptance: Your receipt of an electronic or other form of order confirmation signifies that we have received your order request. It does not constitute a legal acceptance of your order. We reserve the right to refuse or cancel any order for any reason, including limitations on quantities available for purchase or problems identified by our credit and fraud avoidance team.

  • Payment Accuracy: You agree to provide current, complete, and accurate purchase and account information for all transactions conducted via the Service.

  • Shipping and Charges: Shipping Charges will be calculated and applied on an actual basis for every order. Delivery timelines are estimates and not guaranteed, particularly during peak festive seasons.

  • Dry Fruit Packaging: For bulk quantities (e.g., ), dry fruits may be delivered in secure Zipper Pouches rather than glass jars.

 

4. Returns, Refunds, and Cancellation Policy

 

Our detailed Refund and Return Policy is an integral part of these Terms.

  • Quality Guarantee: We enforce a 2-day inspection and quality guarantee upon receipt for reporting damages, defects, or incorrect items.

  • Non-Returnable Items: Due to hygiene and quality standards, returns are not accepted on perishable goods (nuts, dried fruits, chocolates) or customized products, unless the items are defective or damaged upon arrival.

  • Refund Process: Refunds are processed to the original payment method only after the issue is fully verified and approved by our team.

 

5. Intellectual Property Rights

 

All content included on the Service, such as text, graphics, logos, images, digital downloads, and data compilations, is the property of HAMMPAURA LIFESTYLE PVT. LTD. or its content suppliers.

  • Trademarks: The HammpAura name, logo, and the tagline "The Aura of Gifting" are registered trademarks. You are strictly prohibited from using our brand assets or any HammpAura trademarks without our explicit written permission.

 

6. Disclaimer of Warranties and Limitation of Liability

 

  • Disclaimer of Warranties: The Service and all products are provided "as is" and "as available." HammpAura makes no representations or warranties of any kind, express or implied, as to the operation of the Service or the information, content, or materials included therein.

  • Limitation of Liability: In no event shall HammpAura, its directors, employees, or affiliates be liable for any direct, indirect, incidental, punitive, or consequential damages arising out of your use of, or inability to use, the Service or any products purchased through the Service.

 

7. Governing Law and Contact Information

 

  • Governing Law: These Terms shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any legal action or proceeding shall be instituted in the competent courts having jurisdiction in Mumbai, Maharashtra, India.

  • Contact Information: For any questions regarding these Terms of Service or your order, please contact our team directly:

    • Email: sales@hammpaura.com

    • Phone (Customer Care): 8976407055

    • Team Contacts: Tripti: 9886173747, Soni: 8920167303