Shipping policy

HammpAura Shipping Policy

 

This Shipping Policy applies to all purchases made through our website, www.hammpaura.com.

 

1. Shipping Charges and Calculation

 

  • Actual Charges: Shipping charges are calculated and applied on an actual basis for every order.

  • Final Cost: The final shipping cost will be displayed at the checkout page before you finalize your payment.

  • Bulk Orders: For large or Bulk Orders, shipping charges may be calculated manually to ensure the most efficient and cost-effective delivery method. This will be detailed in your separate Bulk Order agreement.

 

2. Order Processing Time

 

  • Standard Orders: Orders are typically processed and prepared for shipment within 2-4 business days (Monday to Friday), though processing times may vary during peak seasons (like Diwali).

  • Custom Orders: Hampers marked as "Fully Customised" may require additional processing time for assembly and final sign-off, which will be communicated during the customization process.

 

3. Estimated Delivery Timelines

 

  • Estimates Only: All delivery timelines provided are estimates only and are not guaranteed. We are not liable for delays caused by the shipping carriers, customs processing, or external events.

  • Tracking: Once your order is dispatched, you will receive a tracking number to monitor its progress.

 

4. Packaging and Quality Assurance

 

  • Secure Packaging: We prioritize secure packaging to protect your high-value and perishable items, such as nuts, glass jars, and delicate decorative elements.

  • Bulk Quantity Packaging: Please note that for dry fruit quantities purchased in bulk (e.g., 500g), the product may be delivered in secure Zipper Pouches rather than glass jars. This ensures safer, more cost-effective transit for larger volumes.

  • Perishable Goods: We take every precaution when shipping perishable goods, but we are not responsible for delays caused by the carrier that may affect quality. Please refer to our 2-day Quality Guarantee in the Refund Policy.

 

5. Contact for Shipping Inquiries

 

If you have any questions regarding your order's status, shipping charges, or delivery expectations, please contact our team:

  • Email: sales@hammpaura.com

  • Phone (Customer Care): 8976407055

  • Team Contacts: Tripti: 9886173747 or Soni: 8920167303 (for urgent inquiries)